Returns & Refunds

Thank you for considering our small business for your purchase.

As a marketplace we collaborate with various small and family-run enterprises across Europe. We are dedicated to bringing you unique products crafted by individuals who genuinely believe in transforming the world into a better place.

Most of the brands, unfortunately, cannot offer prepaid return labels. You will be responsible for covering the shipping costs for returning your item, unless otherwise specified on the product page. We genuinely appreciate your understanding and support. If you have any questions or need assistance regarding our return policy, please don't hesitate to contact us. Your support means a lot to us, and we strive to provide you with a positive shopping experience.

Do you want to return your purchase? Please kindly send us an e-mail with your order number to info@slownature.com. We will send you back detailed return instructions. Please, note, Slownature.com is a Marketplace, therefore we will ask you to return the parcel directly to the vendor. You can always find Return Policy of your Vendor on the page of the product you have bought.  

The return policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  Slow Nature Sleep and Loungewear has a flexible return policy and can be returned within 30 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Shoes should be in the original packaging.

Several types of goods, such as intimate or sanitary goods cannot be returned are exempt from being returned.

Refunds.
Once your return is received and inspected, we will send you an email to notify you that we / or the Vendor have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@slownature.com.

Exchanges.
If you need to exchange an item that was purchased,  please  send us an email to: info@slownature.com. 


Shipping
To return your product, please follow the instructions in the letter included in your parcel. If the instructions are missing, please contact us at info@slownature.com and we will provide them to you electronically. 

You will be responsible for paying for your own shipping costs for returning your item, unless specified otherwise in the return policy of the Vendor (you can find it on every product page).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. 

Should you have any other question on Refunds&Returns, please do not hesitate to send it to us: info@slownature.com

Rest assured that we are committed to ensuring a smooth and hassle-free return process for you :) Yours truly, Slow Nature.