Exchange and return:
During the Holiday season we offer an extended exchange and return policy. If more than 14 days have passed since receiving the package and you want to make a return, please contact our customer service at Slow Nature support.
We only accept unused products that can be sold. For hygienic reasons we don't accept bottoms fitted to bare skin. The product labels must also be in place.
Reclamation:
After shipment has been received the condition and quantity of products is to be inspected. Possible faults should be immediately informed via reclamation to our Slow Nature support. Acceptable reasons for a refunds are for example the following: wrongly delivered product, torn or otherwise damaged product or a manufacturing fault.
Valid reasons for refund are not for example the following: damaged products caused by negligence of product instructions or torns caused by sharp objects during use.
To retain the products as beautiful and usable for as long as possible, we recommend following product-specific instructions and being cautious with sharp nails for instance.